GENERAL TERMS AND CONDITIONS OF SALE

AKALYA

Last updated: 21/02/2026

ARTICLE 1 – SELLER IDENTIFICATION
These General Terms and Conditions of Sale (GTC) are offered by:Trade name: AKALYA
Email: akaliya.contact@gmail.com

Hereinafter referred to as "the Seller".

ARTICLE 2 – PURPOSE
The purpose of these GTC is to define the terms and conditions under which AKALYA sells bags and accessories via its website operated on the Shopify Inc. platform.

Any order implies the unreserved acceptance of these GTC.

ARTICLE 3 – PRODUCTS
The products offered are described and presented with the greatest possible accuracy.

However:

Photographs are not contractual. Slight variations in color or finish may exist. Stocks are limited. AKALYA reserves the right to modify the product range at any time.

ARTICLE 4 – PRICES
Prices are indicated in euros (€).

The Seller reserves the right to change its prices at any time.
The applicable price is the one displayed at the time the order is confirmed.

Unless otherwise stated, prices: are expressed including all taxes (VAT), if applicable,

do not include shipping costs.

ARTICLE 5 – ORDER
The order is confirmed when: The customer selects their products, Enters their information, Proceeds to payment, Receives a confirmation email.

The Seller reserves the right to refuse or cancel any order: in case of suspected fraud, in case of previous non-payment, in case of a manifest error in price.

ARTICLE 6 – PAYMENT
Payment is due immediately.

Payments are secured via the solutions offered by the Shopify Inc. platform.

AKALYA does not have access to the customer's full banking details.

ARTICLE 7 – DELIVERY
Products are delivered to the address indicated by the customer.

Delivery times are indicative and range from 3 to 12 days.
The Seller cannot be held responsible for:

delays attributable to the carrier,

errors in the address provided by the customer,

customs delays.

The risk is transferred to the customer as soon as the package is handed over to the carrier.

ARTICLE 8 – TRANSFER OF OWNERSHIP
The transfer of ownership takes place after full payment of the price.

ARTICLE 9 – RIGHT OF WITHDRAWAL
In accordance with Articles L221-18 et seq. of the French Consumer Code and the Consumer Code:

The consumer customer has a period of 14 days from the receipt of the product to exercise their right of withdrawal.

To exercise this right, the customer must contact:
akaliya.contact@gmail.com

Return costs remain the responsibility of the customer.

Products must be:

unused,

undamaged,

returned in their original packaging.

ARTICLE 10 – COMMERCIAL RETURN POLICY
In addition to the legal right of withdrawal:

AKALYA does not accept any additional voluntary returns.

No refund will be issued except:

under the legal right of withdrawal,

for a proven defective product,

in case of force majeure,

or due to an exceptional decision made by the Seller.

Any exceptional refund is subject to the company's internal policy.

ARTICLE 11 – DEFECTIVE PRODUCTS
In case of a proven defect, the customer must contact customer service within 48 hours of receipt.

Proof (photos/videos) may be requested.

After analysis, the Seller may:

replace the product,

issue a credit note,

issue a refund.

ARTICLE 12 – LEGAL WARRANTIES
Products benefit from:

the legal guarantee of conformity,

the legal guarantee against hidden defects.

ARTICLE 13 – LIABILITY
The Seller cannot be held liable in case of:

inappropriate use of the product,

customer negligence,

indirect damages.

Liability is in any case limited to the amount of the order.

ARTICLE 14 – PERSONAL DATA
The collected data is processed in accordance with the General Data Protection Regulation (GDPR).

The information is necessary:

  • for order processing,
  • for customer management,
  • for accounting obligations.

The customer can exercise their rights at:
akaliya.contact@gmail.com

ARTICLE 15 – FORCE MAJEURE
The Seller cannot be held responsible for the failure to perform its obligations in case of force majeure:

  • natural disaster,
  • pandemic,
  • war,
  • strike,

interruption of logistics services.

ARTICLE 16 – INTELLECTUAL PROPERTY
All elements of the AKALYA website and products are protected.

Any unauthorized reproduction or use is prohibited.

ARTICLE 17 – DISPUTE RESOLUTION
Before any legal action, an attempt at an amicable resolution must be sought.

In case of failure, French courts will have jurisdiction.

ARTICLE 18 – ACCEPTANCE OF GTC
The confirmation of the order constitutes full and complete acceptance of these GTC.